At Digital Keddy, we strive to provide the best possible service to our customers, which is why we offer a flexible cancellation policy.
Cancellation Policy:
- Cancellations are accepted only if the request is made within 6 hours of placing an order. However, cancellations will not be processed if the order has already been communicated to our vendors, merchants, or execution team and they have begun processing or shipping the order.
- Orders placed under the Same Day Delivery category are not eligible for cancellation.
- Cancellations are not available for products or services purchased during special events or offers such as month-end sales, promotions, or festive events like Diwali, Halloween, Christmas, New Year, etc. These are time-sensitive offers and therefore, cancellations are not permitted.
Third-Party Services:
- Digital Keddy is not responsible for any service defects caused by third-party vendors such as hosting providers, server issues, image hosting, or content writing services. Any additional efforts required from Digital Keddy to coordinate with these third parties will be charged at our standard rates.
Dissatisfaction with Products or Services:
- If the product you received does not meet your expectations or differs from what was advertised, please contact our customer support within 24 hours of receiving the item. Our Customer Service Team will review your complaint and take appropriate action.
Refund Policy:
Due to the nature of our services, Digital Keddy does not provide refunds as a general policy. However, if you are not completely satisfied with your purchase, please contact our support team within 24 hours of receiving the item. Our Customer Service Team will review your complaint and determine the appropriate course of action.
SEO Services:
- Payments for SEO services are made on a monthly basis, allowing customers to review the performance of previous work before proceeding with the next payment.
- Please note that due to the nature of SEO services, no company, including Digital Keddy, can guarantee specific rankings, traffic, or sales outcomes. By making subsequent payments or initiating a new project, you acknowledge satisfaction with the service provided to that point.
For any further questions or concerns, feel free to contact our customer support team.
